Privacy Policy — Balinea Holiday Home

1. Who We Are

This website is operated by Balinea Holiday Home, a boutique guesthouse located in Seminyak, Bali, Indonesia. We are a German-Indonesian owned property.

If you have any questions about this policy or how we handle your data, please contact us at:

2. What Data We Collect

When you submit a booking enquiry through our website, you voluntarily provide us with the following information:

Full name
Phone number
Email address
Preferred check-in and check-out dates
Room type of interest

We do not use analytics tools, tracking pixels, or advertising cookies. We do not automatically collect any browsing data, IP addresses, or device information.

3. How We Use Your Data

The information you submit through the booking enquiry form is used solely to respond to your enquiry and assist you with making a reservation at Balinea Holiday Home.

Your details are transmitted directly to us via WhatsApp or email — the method you choose when submitting the form. We do not store your enquiry data on any server or database.

We will never use your information to:

Send unsolicited marketing communications
Sell or share your data with third parties
Create profiles or track your behaviour

4. How We Store Your Data

Because your booking enquiry is sent directly to our WhatsApp or email inbox, any personal data you provide is retained only within those communication channels (WhatsApp and Gmail). These are managed by Meta Platforms, Inc. and Google LLC respectively, both of which operate under their own privacy policies.

We retain your contact information only for as long as necessary to handle your enquiry and any resulting reservation. Once your stay is complete and there is no ongoing correspondence, we will delete your messages upon request.

5. Third-Party Services

Our website uses the following third-party services:

Google Fonts — to load the typefaces used on this site. Google may log font requests. See Google's Privacy Policy.
WhatsApp (Meta) — used as an optional channel for booking enquiries. See WhatsApp's Privacy Policy.
Google Reviews — we link to our Google Business profile for guest reviews. See Google's Privacy Policy.
Instagram — we link to our Instagram profile. See Instagram's Privacy Policy.

We do not embed any social media widgets, tracking scripts, or third-party advertising on this website.

6. Cookies

This website does not use cookies for tracking or analytics purposes. No cookie consent banner is required.

Your browser may cache static assets (images, fonts) for performance. This is standard browser behaviour and contains no personal data.

7. Your Rights

Under applicable data protection law (including the GDPR where relevant), you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at balineaholidayhome@gmail.com.

8. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact

For any privacy-related questions or requests, please reach out to us directly:

Email: balineaholidayhome@gmail.com
WhatsApp: +62 823 3393 3199